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Job Description
We are looking for an individual who can handle quote to cash process of Spares Business for MSOL Lifecycle Services. The Parts and Service Engineer is responsible for providing technical support and ensuring high-quality service execution for customers. This role is essential in driving customer satisfaction and optimizing spare parts operations.
Job Responsibilities
- Manage Quote to Cash process for Metering system parts business in Measurement Solutions organization.
- Daily activity includes – RFQ technical evaluation, customer screening, CMR logging, quote preparation and submission to customers, Order entry, issue purchase orders to best cost vendors, arrange material import and consolidation in Dubai warehouse, co-ordinate with logistics to arrange final shipment to customer and prepare invoicing on shipment delivery.
- Meet or exceed quotes and orders service levels.
- Ensure trade compliance and due diligence in collaboration with Business unit gate keeper.
- Processing vendor payments on time in coordination with Accounts receivables.
- Update projects financials based on the cost reports made available each period by finance department.
- Prepare and submit field service proposals to customer.
- Carry out new customer and vendor registration in the respective business systems.
- Offer basic technical support to clients via phone, email.
- Provide Backlog & Sales forecast reports to management.
- Work closely with regional Sales/BDM’s for the status update against issued quotes and provide orders funnel report to management.
- Work closely with the Service Coordinators and provide support.
- Any other duties as deemed required by your manager.
- Adhere to local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics Policy, with respect to all business activities. Adhering to Emerson’s Highest Ethical Standards is a must.
Qualifications
Bachelor’s degree in Engineering (Mechanical, Electrical, Instrumentation, Industrial)
Experience and Skills
- proven experience in Parts Management, Supply Chain, Sourcing, Procurement, Contract management.
- Knowledge of Custody Transfer Metering System is a plus.
- Familiar with Emerson divisions and products.
- Project management skills and the ability to work effectively in multi-functional teams.
- Exceptional communication and customer service skills.
- Proficiency in Microsoft Office, Oracle, experience in Power BI is a plus.
- Ability to work independently and as part of a team.
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