Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe.
We’re looking for detail-oriented and thoughtful people to join our growing international team!
You’ll be tasked with answering customers' questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Tasks include:
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- Communicate effectively via phone, email, and chat with our customers
- Coordinate effectively with peers and your manager
- Contribute to a high-performance and friendly workplace culture
- Identify and assess customers' needs to achieve satisfaction
- Strives for the one contact resolution goal and eliminates the need for follow-up
- Foster confident relationships through open and engaging communication
- Go above and beyond to engage with customers
Requirements:
- At least 2 years of experience in customer service including phone, chat, and email
- Excellent written and verbal English communication skills
- Strong problem-solving skills
- Team player
- Quiet environment- free of distractions and background noise
- Ability to navigate multiple computer applications simultaneously
- Scheduling flexibility - Able to work a 9 hr shift that includes weekends and public holidays (the latest shift ends at 1am)
- Experience with online platforms (CRMs, Zendesk, Slack)
- Own a fully-functional laptop
- Ability to type 40-45 wpm (data entry experience a plus)
- Keen attention to detail
- Strong organizational skills
- Ability to thrive in a remote work environment
Equipment Requirements
- (NO CHROMEBOOKS, NO LINUX OS)
- Minimum 15mbps wired internet connection
- Minimum i5 processor or equivalent (for example i3 processor 6th generation)
- Minimum 8GB Ram
- Wired headset
- Quiet working environment
Benefits:
- The flexibility of working from home without having to go to the office
- Work with clients in the USA, EU, and elsewhere
- Extensive opportunities to learn from, and work with, high-performing colleagues
- Career opportunities! We're a fast growing startup with roles and positions to grow into
If this sounds like you or someone you know, Apply now!
Job Types: Full-time, Contract
Salary: R$2,300.00 - R$2,500.00 per month
Work Location: Remote
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