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When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.
Job Details
Working Title: Project and System Coordinator
Job Class: Human Services Program Representative 1
Agency: Human Services Dept
- Who May Apply: Open to all qualified job seekers
- Date Posted: 08/22/2023
- Closing Date: 09/05/2023
- Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
- Division/Unit: Department of Human Services / OIG Bkgrnd Studies NS2 Grp2
- Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $26.14 - $38.38 / hourly; $54,580 - $80,137 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Telework Eligible: Yes, this position has a flexible work arrangement that may allow for telework (within Minnesota or neighboring states) or a mixture of working in our office and telework
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
Make a difference in the lives of Minnesotans.
The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
*This position has a flexible work arrangement that may allow for telework (within Minnesota or neighboring states) or a mixture of working in our office and telework.*
*This posting is used to fill multiple vacancies.*
This position exits to, under limited supervision, assist in the development, enhancement, support, and management of the Background Studies Division’s NETStudy 2.0 software and processes. NETStudy 2.0 includes “front office” functions meaning interfaces with external users and “back office” functions, meaning internal workflow processes and data interfaces with internal and external agencies.
Responsibilities include:
- Manage and oversee the completion of project tasks and on-going management of project components.
- Track and coordinate prioritization of NETStudy 2.0 technical development with the state contracted system developer and Minnesota Information Technology (MNIT).
- Proactively identify and address issues that could be problematic for DHS or DHS’ customers.
- Identify, develop, and oversee processes to address customer service issues received via email.
- Communicate complex information to facilitate understanding of the information.
- Communicate with a wide range of people with differing knowledge of background studies and NETStudy 2.0.
- Access and analyze background study data with a focus on data in NETStudy 2.0
Qualifications
Minimum Qualifications
2 years professional experience in developing processes or procedures related to work plans or project management; OR analyzing and addressing customer inquiries related to technology; OR drafting and tracking business and system requirements.
Experience must demonstrate the ability to develop and carry out a work plan and identify or resolve problems.
Bachelor’s degree in related field may substitute for 1 year of professional experience.
OR
Master’s degree in related field may substitute for 2 years of experience.
Preferred Qualifications
- Knowledge of applicable Background Studies Laws (MN Chapter 13, 245C, 245A, etc.) and/or background study processes.
- Advanced computer and word-processing skills and experience in use of Microsoft Office and SharePoint.
- Experience managing multiple work assignments with competing deadlines without compromising the required quality of the work product or causing unintended workflow issues for others.
- Monitor and provide status reports related to enterprise systems, vendor relations, etc.
- Help desk or other customer service experience.
- Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Application Details
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Shauna Feine at shauna.feine@state.mn.us.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Carolyn Rice at carolyn.rice@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
- 95% of employees understand how their work helps achieve their agency’s mission
- 91% of employees feel trusted to do their jobs
- 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
- 87% of employees report flexibility in their work schedule
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 12 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.
