RESPONSIBILITIES
- Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
- To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Report and minutes writing in English
REQUIREMENTS
- English (fluent)
- Requires to work on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English - in order to liaise with english speaking associates
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
- Ability to solve and analyze information accurately with appropriate speed and guidelines
- Team player
- Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
Job Types: Full-time, Contract
Contract length: 12 months
Salary: RM2,800.00 - RM4,000.00 per month
Benefits:
- Additional leave
- Maternity leave
- Opportunities for promotion
Schedule:
- Afternoon shift
- Day shift
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
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