Commercial Operations Specialist with English & French
LifeScan Czech Republic - Hybrid
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Our vision is to create a world without limits for people with diabetes and related conditions.
Join us at LifeScan, maker of the iconic OneTouch® brand diabetes products to bring to life our mission to deliver personalized health & wellness experiences that engage people to live their best lives. LifeScan has had an unwavering commitment to improving the quality of life for people with diabetes by developing agile products defined by simplicity, accuracy, and trust to enable knowledge, wellness and health. We have virtual, dynamic and on-site employees in markets around the globe.
LifeScan is headquartered in Malvern, Pennsylvania and has a 34,000 square foot state-of-the-art manufacturing and distribution facility in Inverness, Scotland. With more than 2,000 employees LifeScan serves more than 90 countries.
At LifeScan we believe our talented and passionate team is what makes us special. We inspire excellence and teamwork through our Shared Values of Care, Create, Connect and Compete.
We have a great opportunity for a Customer Operation Specialist / Cash collection Representative based out of our Prague Office.
What YOU will do here at LifeScan:
In this role you will be responsible for processing customer service regarding collections and inquiries in accordance with established processes, within the required timeline, effectively and efficiently, to meet customer needs and ensure their satisfaction.
Responsibilities will include:
- Providing customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, resolving client discrepancies and short payments
- Being responsible for monitoring and maintaining assigned accounts
- Being Accountable for reducing delinquency for assigned accounts
- Performing other tasks and duties necessary to support global accounts receivable
- Coordinating with the sales team and senior management when necessary to accelerate the collection process
- Designing and implementing processes to improve cash flow and reduce receivables
- Weekly and monthly reporting to direct supervisor
- Processing credit memos and the appropriate reporting
- Reconciling customer disputes as they pertain to payment of outstanding balances that are due
- Meeting defined department goals and activity metrics
About YOU:
In order to be successful in this role, we are looking for a real team player who thrives in working in a fast and dynamic organization teamed with a can-do attitude. Ideally you will have at 1-3 years' experience of high-volume corporate collections experience and a great knowledge of billing and collections procedures.
- Excellent written and oral communications skills
- Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations and /or concerned customers
- Personal organizational skills
- Ability to prioritize tasks and work under pressure/demanding timelines
- Ability to follow specific processes and flexibility as appropriate
- Maintain strong control over the details
- Ability to work in a fast and dynamic organization
- Be specialist in structuring, analyzing and understanding data
- Fluent (written and spoken) in English and French.
- Knowledge of MS Outlook, Word, Excel
- Ability to operate effectively in an office environment, using computers and other office equipment
We pride ourselves in creating a fantastic team environment that allows everyone to grow and develop. Therefore, it's important to us that you have:
- High Emotional Intelligence with an ability to work with multi-cultural teams
- Able to recognise and welcome diversity
- Flexibility and a solution-oriented approach
- A spirit of continuous improvement
You must be able to work in the Czech Republic with the correct legal status, unsupported.
What you will gain from the role:
We believe that our people and excellent working relationships are at the heart of our success. Together, we create a very good team spirit and friendly atmosphere to make it a great place to work, learn and develop.
This role will also have the chance to work in an international environment and it goes without saying that we offer fantastic compensation and benefits teamed with personal and professional development.
It goes without saying that we will support you to develop both personally and professionally whilst rewarding your performance.
If you want to be seen for the talent you bring to your work, be the driver of your own career, and work with others who share your passion for success then this would be the right role for you.
