Duration: 4+ Months contract possibility of Extension.
Description:
- Serves as the first point of contact for employees reaching out to human resources for support.
- Provides resources and solutions to inquiries and maintains documentation. Escalates issues as
- needed and helps identify opportunities for service center process improvements. Champions the university’s vision, culture, and values
- Provides clear, efficient, and courteous support to employees who reach out to
- human resources with general questions. Opens cases and enters all required
- information to ensure clear records of employee cases are maintained, diligently
- following up and resolving cases in a timely manner. Updates cases throughout
- resolution process with information gathered from customer follow-ups. Asks
- questions and seeks support when faced with unfamiliar requests. Adheres to all
- HR service level agreements.
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Required Skills :
- High School Diploma
- longevity in recent years
- HR Experience 2 years
- Customer Service Experience- 2 years
- HR call center environment 2 years
- Case Management Experience - 1 year
- Strong Computer, strong typing skills
Preferred Skills :
- Bachelor’s degrees preferred
- Workday Experience
Job Type: Contract
Salary: $26.00 - $27.00 per hour
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
Ability to commute/relocate:
- Los Angeles, CA 90007: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable to work on 4 Months contract with Possible extension?
- Do you have Experience with Workday?
Work Location: Hybrid remote in Los Angeles, CA 90007
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