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Job Alert for #CapeTown Organisational Wizards! If you're a detail-oriented powerhouse with a knack for providing stellar customer service, your dream job awaits with us at #Mango5!
Join our BPO adventure and work towards delivering unmatched service to our esteemed B2B clients. Get ready to use your outstanding skills in a dynamic, fast-paced environment where the customer always comes first!
Your Mission:
- Master the inbound phone line and steer calls to the right teammates
- Be a guiding light for clients, providing accurate info and direction
- Show off your problem-solving prowess by resolving client queries over the phone
- Assist with admin duties to keep our customer support department running smoothly
Your Skills:
- Superb interpersonal skills to build rapport with clients and colleagues
- Top-tier time management skills to juggle tasks and meet deadlines
- Proactive problem-solving abilities
Your Toolkit:
- Excellent organisational skills and attention to detail
- Ability to multitask and work as part of a dynamic team
- Energized, enthusiastic, and confident team player
- High motivation and dedication to excellent customer service
- Previous International BPO customer service experience is a must
- Polite telephone manners and top-notch communication skills
- Proficient in MS Office and quick to learn new systems
Working Hours:
Monday to Friday, 09:30 – 18:30/ 10:30 – 19:30 (UK Daylight savings)
UK Holidays applicable
If you're driven by delivering exceptional service and are interested in joining our dynamic team, apply today!
Ready to embark on this exciting journey? Apply now to soar in the #BPO industry with #Mango5! #BPOJobs #CustomerSupport #JobAlert
(Note: We're super excited to review your applications, but only shortlisted candidates will be contacted. Stay tuned for future opportunities that match your expertise!)
Screening questions
Must have international BPO call center experience – non negotiable
Matric – non negotiable
Crim Clear – non negotiable
